Data Security

Core Security Capabilities

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End-to-End Encryption

All data transmission and storage uses industry-standard encryption technologies

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Access Control

Fine-grained role-based permission management and multi-factor authentication

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Key Management

HSM hardware security modules for encryption key management

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Data Backup

Multi-layered backup strategies ensuring data reliability and recoverability

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Employee Security

Regular security training and background check protocols

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Compliance Certification

Security practices aligned with ISO 27001, SOC 2, and other international security standards

Technical Security Measures

1. Data Encryption

TLS 1.3: All data transmissions are encrypted using the latest TLS 1.3 protocol
AES-256: Data at rest is protected using AES-256 encryption
End-to-End Encryption: Sensitive data supports end-to-end encrypted transmission
Key Management: HSM hardware security modules for key management and rotation

2. Access Control

Multi-Factor Authentication (MFA): MFA is mandatory for all administrative accounts
Role-Based Access Control (RBAC): Fine-grained permission management mechanisms
Session Management: Secure session token management with automatic timeout and single sign-on controls
Device Security: Device whitelisting and anomalous device detection

3. Network Security

Firewall and WAF: Multi-layer firewall and Web Application Firewall protection
DDoS Protection: Distributed Denial of Service attack mitigation capabilities
Intrusion Detection (IDS/IPS): Real-time intrusion detection and prevention systems
Network Segmentation: Strict isolation between production and testing environments

4. Monitoring and Audit

24/7 SOC: Round-the-clock Security Operations Center monitoring
Log Management: Comprehensive logging and Security Information and Event Management (SIEM)
Anomaly Detection: AI-based anomalous behavior detection and alerting
Audit Trail: Complete operational audit trail records retained for a minimum of 12 months
SP-API Access Logging: All API calls to Amazon SP-API are logged with timestamp, user identity, data scope accessed, and action performed

Compliance and Certifications

International Standards

ISO 27001: Security practices aligned with Information Security Management System standards
SOC 2 Type II: Security controls aligned with Service Organization Control requirements
GDPR: General Data Protection Regulation compliance
CCPA: California Consumer Privacy Act compliance

Industry-Specific Compliance

PCI DSS: Payment Card Industry Data Security Standard
HIPAA: Health Insurance Portability and Accountability Act (where applicable)
China Cybersecurity Law: Full compliance with China's Cybersecurity Law requirements
E-Commerce Platform Requirements: Compliant with major e-commerce platform data security standards

Amazon SP-API Compliance

Our Amazon integration solutions strictly adhere to Amazon SP-API security requirements. We undergo regular security reviews and compliance assessments by Amazon to ensure the legality and security of all data processing activities.

Amazon SP-API Data Security

As an authorized Amazon SP-API developer, we implement additional security measures specific to Amazon seller and buyer data:

Data Isolation: Amazon SP-API data is logically isolated from other platform data with dedicated encryption keys
PII Handling: All Personally Identifiable Information (PII) is encrypted at rest using AES-256 and in transit using TLS 1.2+. PII is permanently deleted within 30 days after order completion
Access Logging: Every SP-API data access is logged with user identity, timestamp, data scope, and action type. Logs are retained for a minimum of 12 months
Least Privilege: API permission scopes are limited to messaging, order read, and product catalog read — the minimum necessary for customer service automation
Incident Reporting: Security incidents affecting SP-API data are reported to Amazon within 72 hours as required by Amazon's Data Protection Policy
Annual Assessment: We undergo annual security assessments and penetration testing to maintain compliance with Amazon DPP requirements

No Sharing or Selling of Amazon Data

We want to be absolutely clear: we do not share, sell, rent, trade, or otherwise disclose any Amazon seller data or buyer data obtained through SP-API to any third party, under any circumstances. Amazon SP-API data is used exclusively to provide the customer service automation functions you have authorized. We do not use SP-API data for advertising, marketing, profiling, or any purpose unrelated to the authorized service.

Amazon AUP Compliance

Our application built with SP-API does not assist, encourage, or enable any violation of agreements between Amazon and its sellers. We strictly adhere to Amazon's Acceptable Use Policy (AUP) and ensure our platform operates in full compliance with all Amazon platform rules and seller agreements.

Security Incident Response

We have established a comprehensive security incident response process to ensure rapid and effective handling of any security events:

1. Detection and Assessment

Real-time security event detection through automated monitoring systems, with rapid assessment of severity and impact scope

2. Containment and Eradication

Immediate measures to contain the incident, eliminate security threats, and remediate vulnerabilities

3. Recovery and Notification

Restore affected services and data, with timely notification to relevant parties as required by regulations

4. Post-Incident Analysis

Root cause analysis of the incident, with improvement measures to prevent recurrence

Vulnerability Reporting

If you discover a security vulnerability in our systems, please report it to: security@ht9000.com. We are committed to recognizing and rewarding security researchers for their contributions.

Security Team Contact

If you have any security-related questions or need to report a security issue, please contact our security team through the following channels:

Security Email: security@ht9000.com
Security Hotline: +86 13927472318 (Security Department)